Terms & Conditions

Valid from 5 January 2018

Warnborough Intensive School of English (WISE) is the English language department of Warnborough College. WISE is committed to providing you with simple, clear and understandable terms and conditions. Please read them carefully and should you have any questions, please contact us. Our reception team also can answer any questions you may have. The terms detailed below form the basis of an agreement between you (the student) and WISE (the College). The agents and representatives are only those companies or individuals whom WISE has authorised to act as agents or representatives; their activities are also governed by these terms and conditions.

Please read our Terms and Conditions and other useful information below before registering for any course.

Enrolment & Tuition Fees

The College will advise the student on all courses, fees and other matters based on the information that the student supplies to the College.

  • The minimum age for enrolment for all courses is 18 years
  • The maximum number of students in a semi private class is 6 and group class is 12.
  • For Visa Nationals, the full amount of the course fees
    must be received with the application form.
  • Fees are not transferable to another student


What is Included in the Tuition Fee:

  • Course materials
  • Loan of textbooks and other resources (may require a deposit)
  • Certificate of Completion
  • Letters to open a bank account, register with a doctor (GP) etc (if required).
  • Immigration / Visa application letter (for Visa Nationals).
  • A Welcome Pack on arrival.
  • Free Internet access throughout the WISE building.
  • One attendance letter for visa extension or other purposes for each period of study.
  • A portfolio of work, if your programme requires it.


What is NOT Included in the Tuition Fee:

 The following are not included in tuition fees and cannot be paid by installments:

  • Travel, for example to/from your host family accommodation or any other accommodation.
  • Accommodation (unless specified as included in the original package).
  • Paper, pens, pencils, storage media, stationery, photocopies and books (other than the course materials stated above).
  • External examination fees.
  • Additional text books or resources (other than the course materials stated above).
  • Personal, property, travel and health insurance.
  • Social programme and/or activities – except those events advertised as free or included.
  • Bank charges on international money transfers and credit card charges.
  • Airport transfer charges (i.e. transport to or from the airport unless advertised as included).



Taught hours at WISE English are from 9am to 5pm, Mondays to Fridays. Classes may be arranged outside of these times (e.g. at night or at the weekends) depending on the situation or request, and teacher availability. Class times are arranged according to what is agreed at the start of the programme. Typically, there will be a 5-minute break for every 2 hours of class.

Cancellation Policy

In the event of a student needing to finish his / her course early, it is WISE policy to refund any remaining tuition and accommodation fees. The student has to give 4 weeks’ notice. The refund is minus the cancellation fee equivalent to 4 weeks’ tuition and also minus accommodation fees, if applicable. The registration fee which is paid when the student first applies is non-refundable. Please note that Visa Nationals will not get a refund if they cancel after successfully obtaining a visa except in the event of serious illness or death (documented evidence must be provided).

Refunds due to Visa Refusals

All students are entitled to a refund of their fees paid, less any administrative charges as detailed below.

WISE will deduct administration fees as follows:

  • £195 plus any bank transfer fees
  • Refunds will be issued only if the following documents are presented to WISE:
    • original letter of refusal from the UK Immigration Authorities, or
    • a fax sent to the College directly by the Immigration Authorities.
  • Refunds may take up to 3 or 4 weeks to process.
  • No refunds will be made if:
    • The visa application is withdrawn by the student (in this case, normal cancellation rules will apply).
    • The student is refused entry into Britain and/or asked to leave the country by British authorities.
    • The documents presented to attain a visa are found to be forged or fraudulent.
  • Accommodation fees (equivalent to one week) are forfeit if the student informs us that the visa is refused or invalidated less than seven days before they are due to arrive.



Fee reductions or extensions do not apply where a course includes a public holiday when the College is closed.
Holidays may be taken if a course is 15 hours or more per week and more than 12 weeks long. If the course is less than 15 hours, holidays can be arranged at the discretion of the college.
Holidays must be booked at least 1 week in advance and for a full week starting on a Monday.
Absence from college cannot be converted into holidays.
Please plan your holidays carefully as changes and cancellations could incur an administration fee.
The College normally closes for Christmas / New Year, Easter and Bank Holidays. The number of days the College closes varies depending on the holiday. It can vary from one day to a period of 7 to 10 days, depending on the time of year.
The College will not make deductions in fees or award refunds for any public holidays, nor are classes made up those public holidays. We advise that students check published bank holiday dates for the UK at the time of booking.
The College will always endeavour wherever possible to maintain normal levels of service but in the unlikely event that the college must close due to unforeseen circumstances beyond control, such as severe or hazardous weather, no refunds will be due to students.


The College will make every effort to meet all the students’ reasonable requirements. It is more likely that first choice requests can be met in full when bookings are placed at least one month prior to arrival. In the event that the first choice of accommodation is not available, WISE reserves the right to automatically place students in another type of available accommodation. Alternatively, students may make their own accommodation arrangements prior to arriving.

  • The requirement for all homestay accommodation bookings is that the student stays for a minimum of 2 weeks.
  • All accommodation fees must be paid in advance directly to the College.
  • For homestay accommodation longer than 2 weeks, the student should pay the homestay provider directly from the third week.
  • An accommodation admin fee of £95 applies to each student. (non-refundable)
  • Arrival and departure dates may be changed in advance by special arrangement, subject to availability.
  • Accommodation fees are non-refundable if the student arrives late or leaves early without sufficient notice. A two weeks’ notice is required for cancelling accommodation.
  • Cancellation due to visa refusal may incur a charge if we booked the accommodation before the visa was confirmed. You will be informed if this is necessary.
  • Any refunds due (e.g. for student accommodation deposits) will be made within three weeks of the end of the stay.

Please note the College will attempt to resolve any dispute with one of our homestays. Requests to change accommodation after arrival are at the discretion of the College and subject to availability at the time of the request.

Airport Transfer Bookings

The airport pick-up service can be booked for transfers to accommodation arranged by the College or to an accommodation address arranged privately by the individual.

  • Private accommodation addresses must be provided in advance of the arrival date.
  • Airport pick-up fees must be paid in advance directly to the College, not to the Driver.
  • The College will issue a Letter of Confirmation with the expected flight arrival details.
  • The service includes a maximum of 2 hours waiting time for the driver from the time of arrival provided to the College. Additional waiting time is charged at £10 per half hour.
  • Pick-up service arrangements may be changed, subject to sufficient advanced notice. Please ask for details about any surcharges to be applied.
  • The Letter of Confirmation will include the taxi company name and emergency phone number. Students should show this document to the Driver before leaving the airport.

The College is in no way responsible if students use a taxi company or form of transport which is different from what was arranged.

Class Level

All new students are required to take a WISE Placement Test or Tests.
The result of the test(s) will place a student in the appropriate level for their chosen course. If the student does not agree with the level in which they have been placed and chooses to leave as a consequence, no refund of fees will be made. The student may discuss this matter with the Director of Studies whose decision will be final.
Students may change their study level if this is agreed by the Director of Studies, and if the College procedures for class changes are followed.

Use of Computers

You will have access to computers with Internet access for your personal use.
It is your responsibility to ensure that:

  • You do not access or contribute to inappropriate sites on the Internet e.g. pornographic sites or sites encouraging violence or racism or other form of discrimination.
  • You do not store personal files on the computers.
  • The use of the computers is strictly for educational or personal social use. You may not undertake any commercial activity.

The College is in no way responsible or liable for any loss of data/images/information or any consequent losses of any nature.

Visa Conditions

Records are kept of non-arrivals, non-attendance and attendance for all students on student visas. Students in breach of their entry clearance conditions will have action taken against them, including notification to the Home Office.
If students terminate their course early, the Home Office will be notified of their withdrawal from their course at WISE.
Students need to fulfil their course requirements, in order for them to remain on a student visa.

Health and Safety

The following information relates to Health and Safety procedures, which will help us to provide a safe and comfortable environment for all our students and College staff. Please take time to read all the information carefully.

Smoking and Drinking Policy

Smoking is prohibited within the College premises. The College has a strict no-smoking policy in compliance with government legislation. It is prohibited by British law for anyone under the age of 18 to purchase tobacco or cigarettes. It is not permitted to drink alcohol in WISE unless with permission – for example during a College-organised party.

Fire Safety Procedures

The building is installed with a fire alarm system. Please refer to the floor plan for all the fire exits located on the ground floor. Fire extinguishers can be found all floors. I tis important that uou become familiar with them.
In the event of a fire, the gathering point for all staff, students and visitors to gather is as follows:  18 Lower Bridge Street, Canterbury on the front path to the left of the left of the building.
If you see a fire anywhere in the building, set off the alarms by breaking the glass in the fire alarm frames and pushing the button near the exit in each building. There will be penalties for improper use.
All College staff are updated regularly on fire drill procedures and all staff and students must undergo a fire drill practice four times a year.

First Aid

Dr Julian Ng is the First Aid officer and he is qualified to deal with any first aid emergencies. First Aid boxes are kept in the College reception area and in the Staff Room. Mrs Nina Hopson is also qualified to deal with first aid if Dr Ng is not available.

Students’ Suggestions

We at WISE would like to hear the views of our students, and we welcome any suggestions that you may have. If any student wishes to make any suggestions towards the improvement of their time spent at the College, you are free to express your views by writing a suggestion and placing it in the Suggestion Box placed in the College reception area. If you prefer to make a suggestion verbally, you can do so by speaking to any member of staff. You will also be given the opportunity to complete a course questionnaire at regular periods and at the end of your time with us. There are also regular feedback sessions arranged by your teacher.

Complaints and Disciplinary Policy

WISE will not tolerate any abusive behaviour towards other students or members of staff. Unacceptable behaviour includes any harassment of any nature, extreme rudeness, offensive behaviour, bullying, actual or threatened violence, any damage to personal property, and verbal and other abuse based on racial, sexual or religious differences.
Any abusive or unacceptable behaviour of the above nature should be reported to any member of staff. If a substantiated complaint and an investigation into any unacceptable behaviour is found to be valid, the student causing offence will be excluded from their course and from the college premises with immediate effect. The above refund policy of fees and accommodation costs will apply.
If any student has a complaint against another student or member of staff that requires urgent attention, they should contact the President, the Director of Studies, the Manager or the College Coordinator at Reception as soon as possible. If these people are unavailable, they should tell any member of staff – preferably a teacher. If there are valid grounds for complaint, the College will deal with the situation appropriately and with discretion and sensitivity.

Students’ Punctuality

Students should aim to be on time for all enrolled classes. However, if there are circumstances beyond your control that will affect your punctuality, you should try to telephone the College Coordinator, before the start of your class, who will then inform your teacher of your late arrival.
Class teachers will make a note of all students who arrive late to class.
If students are consistently late for their classes, the class teacher will need to speak to the students concerned to discuss the reason. The class teacher will notify the College Administrator of the outcome of the discussion.
If the student’s problem is resolved through discussion with the class teacher, the class teacher will still continue to monitor the student’s punctuality.
If you have a genuine reason for any continuous lateness, which may need attention or time to resolve, the class teacher along with the Director of Studies will try to provide assistance to help improve your punctuality.

Students’ Attendance

The minimum course duration for small groups is one week. There is no minimum duration for private individual (one-to-one) students.
All students should attend all classes that they have enrolled for on their course. No refunds are given for classes that students are absent for, except under special circumstances.
If you know that you will be absent on a certain day, prior notice should be given to your class teacher (preferably two days’ notice).
If you are absent due to illness, you should telephone the College administrator as soon as possible, who will then notify your class teacher of your absence for that class.
If students are absent for more than two consecutive days without prior notice, the College administrator will telephone the student to enquire about their absence.
Class teachers will keep a record of the attendance of their students, who will then pass the attendance rate of each student to the College administrator at the end of the course.
All students must have a minimum 80% attendance rate in order to obtain a course attendance certificate at the end of the course.


You will be assessed before being placed in a class appropriate to your level. Your class teacher will monitor your progress, and you will be assessed on the material that you have covered. As stated above, movement from one level to another depends on how well you are progressing in your learning and this will be closely monitored by your teacher and the Director of Studies.
Additional Terms and Conditions

Abidance to British Law

We hope that your time in Canterbury will give you an insight into the British way of life, and it is hoped that your time here will be well spent. It is essential that, as a student and a visitor to Britain, you abide by all British laws. It is forbidden by British law for any student under the age of 18 to buy and use tobacco or alcohol. It is also forbidden for anyone to use or possess any illegal drugs or substance. If any students are found breaking these laws, the College has the right to take the appropriate action.

Force Majeure

A basic stipulation of the agreement/contract between students and WISE, or its representatives, is that neither WISE or its representatives are liable for refunds or damages, however arising, in cases where WISE is unable to fulfil any services to which they are contractually bound because of labour disputes, insufficient demand for classes or other reasons which are beyond their control.


The College, its employees and its representatives accept no responsibility for personal injury and/or loss or damage to personal property on the College premises whether as a result of fire, burglary, theft or otherwise. This condition also applies to public and private places included in College trips and excursions.
The College is not responsible for the safekeeping and delivery of any post, fax etc. sent to students at the College address or for the safekeeping of exam results or certificates.


  • Photographs of the students may be used in the College’s promotional and publicity material unless the student specifically objects. Students will not be paid for the time involved in the taking of such photographs and will assign to the College any rights to royalties they may have. The College reserves the right to use all photographs in any way the College sees appropriate in promoting itself and the copyright to all photographs shall belong to the College.
  • Personal calls or messages can be taken by the College office on behalf of the students, except in cases of real emergency the College cannot guarantee prompt delivery. The student is expected to keep the College informed of any change to their address in the United Kingdom.
  • It is the policy of WISE not to disclose personal details of any student to a third party (other than the appropriate authorities) without prior written authority of students.
  • The College does not provide parking or storage facilities. Any items left at the premises or outside the College are left at the owner’s risk.
  • We regret that the College building is not suitable for the provision of facilities for the disabled and as a consequence it is unable to provide facilities for people with disabilities.
  • The decisions of the Principal and Manager will be final and binding in all cases and for all students and/or their agents/representatives.
  • The laws of England are applicable to the agreement and the conduct of WISE activities.
  • Those attending WISE’s Summer School must comply with the directions given to them and abide by the rules of the course. We reserve the right to expel any student whose behaviour is disruptive or unacceptable. In this event, fees will be forfeited and all travel and extra costs will be borne by the student.
  • All students are liable for any damage they may cause and will have to pay the full cost of replacement or repair.
  • British law has strict penalties for shoplifting, possessing drugs and carrying self defence devices.
  • All details in the brochure are published in good faith as at February 2016. The management of WISE reserves the right to alter any particulars, including fees, at its discretion.
  • Students found to be misbehaving or using bad conduct will be asked to leave the college without refund.
  • To the best of our knowledge all the information found in this web site was correct at the time of publishing, we do however reserve the right to change any detail without prior notice
  • WISE accepts students on the assumption that they are in good health. We do not accept responsibility for any loss of, or damage to any property belonging to participants attending the courses. We do not accept responsibility for any loss of expenses due to delays or changes in air, rail, sea or other services, weather, quarantine, sickness, strikes or any other cause. We do not accept responsibility for any injury or loss of life to any participant, however caused.



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This website was designed to provide information to enquirers, students, faculty members, and other individuals who may be interested in the services of Warnborough College and its affiliates.
No contract will subsist between you and Warnborough College for any product or service unless and until Warnborough College has accepted your request in writing.


Warnborough Intensive School of English (WISE) is the English Language Department of Warnborough College (UK).
Tuition fees and academic regulations are subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Warnborough College nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, services, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Warnborough College does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Warnborough College, its affiliates, directors, employees or other representatives.